NSSP Login Help

If you are having any problems or questions about your account or the mechanics of the test center, please visit the Onlione Test Help for more information. This information may resolve many issues you may experience.

If you are having problems logging into or with your account, review the following tips to make sure that you are following the necessary steps.

Q1: How do I create an account to access my digital text for my class?
A:  It is necessary to complete the registration process upon your first visit to www.nsspress.com. To register your Online Access Code and create an account, please follow the instruction below:

  1. Go to www.nsspress.com.
  2. Click on Register Online Access Code
  3. Recall if you have created an account for a previous text with NSS PRESS.
    1. For A Previous User: If you have created an account for a different text at www.nsspress.com in the past, you can add your new text to that same account. Enter your previous User Name and Password.
    2. For A New User: If you have never created an account at www.nsspress.com, click on the link in the left-hand box to create a new account.
      1. Enter your Online Access Code exactly as it appears as you received it (ie 123-456-7890AB5) and then click the “next” button.
      2. Confirm that the title is correct.
      3. Select your instructor.
        1. Instructors are listed in alphabetical order by last name.
        2. If you do not see your instructor listed, please send an email to manager@nsspress.com that contains your Online Access Code, your instructor’s name and the school that you attend. We can then look into the issue and contact your instructor and add him/her to the system.
      4. Fill out the form provided
        1. Your User Name cannot contain any blank spaces. It is case sensitive.
        2. Your password cannot contain any blank spaces. It is case sensitive.
      5. Please verify the spelling and validity of your email address as this is where any further communications or issues will be answered if you have any problems with your account or need your password resent, and that your test results, if applicable to your class, will be sent.

Q2: Where is the Online Access Code located on the package that I purchased from my college bookstore?
A:  When you break the plastic packaging and open the CD case that was purchased from your college bookstore, you will see a few things. One will be a sticker with directions on how to create an online account and request a printed supplement. Please look to this sticker for your Online Access code. It will be in the format of 123-456-7890AB5. Please be sure to enter the number exactly as it appears, including any dashes and upper or lower case lettering.

Q3: Where is the Online Access Code located if I purchased my digital text from www.ndbco.com?
A: Upon successful completion of your order you should receive two emails.

  1. One email will be a receipt from PayPal confirming your payment with a PayPal confirmation number or a credit card confirmation.
  2. The second email will contain confirmation of your order with National Digital Book Company. This confirmation will have the Online Access Code required to create an account at www.nsspress.com. It will be in the format of 123-456-7890AB5. Directions will also be located at the end of this email.
  3. You Online access Code is presented on the final purchase confirmation page. Please print this as your receipt.

Q4: How do I request the complimentary printed supplement of the digital text I purchased from my college bookstore?
A:  When you break the plastic packaging and open the CD case that was purchased from your college bookstore, you will see a few things. One will be a sticker with directions on how to create an online account. This sticker will also contain directions on how to request the complimentary printed supplement. Please look to the secondary web address listed on that label and then open a Web Browser. Type in the web address exactly as it appears.

  1. Fill out the form provided at the site
    1. We ship printed supplements via the United States Postal Service Priority Mail.
    2. Verify your mailing address prior to submitting the form.
  2. You should receive an automated email when the label for your request has been completed.

Q5: How do I request the complimentary printed supplement of the digital text I purchased online from National Digital Book Company?
A:  Looking to the email that you received that contained your Online Access Code, please look to the bottom of that email. There will be a secondary web address listed at the bottom of that communication. Please look to the secondary web address listed on that label and then open a Web Browser. Type in the web address exactly as it appears.

  1. Fill out the form provided at the site
    1. We ship printed supplements via the United States Postal Service Priority Mail.
    2. Verify your mailing address prior to submitting the form.
  2. You should receive an automated email when the label for your request has been completed.

Q6: I went through the registration process and entered my new login name and password, but they don't they work? I am receiving a “No Such User Name/Password Found”.
A:  The secured access is “case sensitive,” this means that placing a capital letter in the place of a lower case letter will cause you to be unable to access account successfully. Make sure you typed your Login Name and Password exactly as when you registered your Online Access Code and that your caps lock is off.

  1. I do not remember my Login Name.
    1. To recover your Login Name, please send an email to manager@nsspress.com that contains your Online Access Code, and that specifically requests your Login Name be resent to you. With this Online Access Code you provide, we can look up the account and then send the Login Name to the email account provided during the registration process.
  2. I do not remember my Password.
    1. Look to the upper right-hand corner of www.nsspress.com There you will see the Login boxes to access your account. Directly below these boxes you will see a link for Forgotten Password. Click on this link and supply the information requested, being sure to enter your user name accurately. An email is automatically sent to the email address that was provided during the registration process. Please be sure to check the spam folder of your account as well if it is not in the main In Box.

Q7: I am clicking the link to my text after I login and I get sent back to the login page and then I can't log back in. Why?
A:  Our site uses session variables and these must be allowed for the pages to function correctly. If session cookies are disabled in the browser settings, the user will be redirected to the login page. Please ensure session cookies are enabled in your browser security settings. The location of these settings varies amongst browsers and instructions on how to modify them for different browsers and versions can be found with Google or Bing.

For Internet Explorer, check your internet settings by going to the Internet Explorer browser, open the Tools menu (on right), then select Internet Options. Select the Privacy tab, click on the advanced button and make sure the “Override cookie handling” is checked, “allow first person cookies” is selected and “allow session variables” is checked, and then click okay. The third party cookies don't matter for our site; so that preference is yours (some sites require third party cookies). If our server still shows you as logged in, wait and try to log on again after 30 minutes (you will be logged out automatically) or go back to the home page and click logout twice (before closing the browser).

Q8: I click on the link to my test and I get a “No input file specified” message. What's wrong?
A:  This message can result when there is interference with the link that is trying to open the page. Make sure you have NSSPress.com listed as a friendly site in your internet security settings and make sure you are not using any pop-up blockers. Restarting your computer may resolve this as well.

Q9: I am using Firefox and I am unable to access my text. What am I doing wrong?
A:  We have experienced difficulty with some versions of Firefox and other old browsers. If you are having trouble while using these browsers, log off and then try to access your account using Internet Explorer, Safari, or Chrome or get the latest update for your browser. This usually resolves these issues.

Q10: I am unable to log in. I get a message saying my account is currently unavailable.
A:  Only one user is allowed to be logged on with a Login Name/Password combination at one time. If you logged in, you must also log out. The system will automatically log you out after 30 minutes of inactivity.

  1. Log out of www.nsspress.com: Go to www.nsspress.com and look to the upper right-hand corner. There you will see the Login boxes to access your account directly below these boxes you will see a link box that says Log Out. Click this Log Out button. You should now be able to log back in.
  2. Logging out did not work. What can I do now?
    1. Delete your cookies after clicking the Log Out button, and then try to log in again.
    2. Wait and try to log on again after 30 minutes.

Q11: I am unable to see the navigation bar on the left. It was there, but now it isn't. What's wrong?
A:  You need to refresh the page. If you had visited this site in the past, your computer may be loading the page from memory and you may experience this issue. Try to refresh the page while holding down the “control” button on the keyboard and press F5. You can also remove your old internet files by going to the tools menu in the menu bar, select “Internet Options” and then select “Delete Files.” This will erase any old files and should correct the problem.

For any further questions or problems regarding your access to nsspress.com, please send an email to help@nsspress.com and clearly state the problem or questions that you may have, as well as your Online Access Code number. Please include your operating system, browser and browser version in your email. Our customer support will respond to your needs as soon as possible.